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Tracking Information for USA: Included. We use USPS Online Shipping through Paypal (Click-and-Ship). When we create the shipping label, Paypal will send you an email with a link to the Delivery Confirmation and Tracking Information Number. Kindly note status updates takes about 24-48 hours to get updated. ------------------------------------------------------------------------------------------------------------ Tracking Information for International Mail: Not Included. USPS does not provide this service for International First Class. It is only available as an additional service. Please let us know BEFORE placing your order if you would like to purchase this service. ------------------------------------------------------------------------------------------------------------ We do our best to SHIP within 2 business days for US mail, 4 business days for International Mail. Expected Delivery Time from that date: USA: First class - 3-10 days, Priority - 2-6 days Canada: First class - 2-3 weeks * Europe (except Italy) and Australia: First class - 3-4 weeks * Italy and Asia: First Class – up to 6-8 weeks *Yes, we have heard back from customers who received their orders MUCH faster than these estimates, but then again we’ve had some that took longer due to Customs delays. ------------------------------------------------------------------------------------------------------------ APO/FPO Serving overseas in the US military or buying pipe as a gift for a out of country US serviceperson? If your order is shipping to an APO or an FPO address it would be our honor to cover the cost of the shipping. Just enter coupon code "APO" at checkout (Use this code for FPO's too). Thank you for your service to our country! ------------------------------------------------------------------------------------------------------------ OTHER FREQUENTLY ASKED QUESTIONS (Includes infrequently asked questions, as well as some of the questions which, I suspect, folks want to know but don't want to ask) ------------------------------------------------------------------------------------------------------------ Question: Do you combine shipping? Short Answer: Yes. Full Answer: Shipping on multiple purchases is gladly combined. It only makes perfect sense. Here is how it works. First you want to make sure that you log in. This will create an account for your items while you shop. You have 30 days to look around, shop, add items to your cart or take them out. Once you are done shopping simply go to the Checkout and, well… check out. Please note that your items may be removed from your cart after 30 days, but you can always add them back again. Truth is though that they are much more useful out of your cart and in your hand. I’m just saying. ------------------------------------------------------------------------------------------------------------ Question: What will be my shipping cost? SHIPPING FOR ONE PARTICULAR ITEM - please scroll down to the bottom of the listing and click Add to Cart. Once in your cart you’ll need to update the Shipping Calculator with your country, your town and you Zip or Postal Code. Then hit GO to update.
COMBINED SHIPPING - yes, we combine orders. If you are considering MULTIPLE purchases, please EMAIL for COMBINED invoice before paying. If you checkout yourself, please note that we can no longer send refunds for the difference - we just cannot do it because of the volume – several hundred purchases last month (thank you!) and only one employee – my lovely bride Jandy, and she’s just doing this because she likes me.
------------------------------------------------------------------------------------------------------------ Question: Do you charge a handling fee? Short Answer: Sort of. Full Answer: While not a separate fee, we do have a reasonable handling fee calculated into the shipping charge to cover non-postage shipping expenses. S&H is not a source of revenue for Aristocob. ------------------------------------------------------------------------------------------------------------ Question: Can I return the item if I change my mind?
Short Answer: Yes.
Full Answer: Please return the item(s) unused within 30 days in the original packaging for a cheerful refund the purchase price. Kindly keep in mind that at that point your shipping money will have been spent on shipping and that Post Office will not return the shipping cost regardless of how much you hate your purchase. This is a small cost compare to living with something that gets on your nerves. So if you don't mind losing money on shipping, please go ahead and return it for a refund of the item’s price. If the item is substantially different from the description, Aristocob will reimburse the shipping cost as well.
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Question: Can I pay by personal check?
Short Answer: Yes.
Full Answer: You can pay by Paypal, personal check, money order or cash, as long as it is in US dollars. We will wait for your check to clear. Well... we might, if it is a very large amount. We will take cash any day (who wouldn't), but, as you know, cash, well-concealed or otherwise, is sent at your own risk.
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Question: How soon will you ship my purchase?
Answer: Within 2 business days after you make the payment - for US buyers, 4 business days for International buyers.
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Question: Will you let me know when you ship it?
Short Answer: Yes.
Full Answer: After we ship we will update the status on Aristocob.com. This information will only be available to you if you take the time to create an account.
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Question: How do I track my package?
Full Answer: For US Buyers - You will receive a message from Paypal titled "Your purchase will be shipped with PayPal Shipping with U.S. Postal Service!". Inside the message you will find a link which will take you directly to the Shipping Status of your package.
For International Buyers - USPS does not provide tracking information for First Class International or International Priority Mail. Please contact us if that is your shipping option - we will make the adjustment on the invoice.
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Question: The tracking link provided in the shipping email is still showing "Label Created" although it has been several days since you said you shipped the item. Why?
Short Answer: The USPS system status has not been updated yet.
Full Answer: What that means is that the representative at the post office did not scan (as he/she supposed to) the package label before putting the package into the shipment bin. The system is only as good as the person who follows it.
However, not to worry. The package gets scanned several times during travel, on several points. Most likely the person at the next "point" will scan it and the system will show something like "The package was processed at this town, this state". Almost all packages eventually show the final check - "The package was delivered at this address at this time", but sometimes the only thing I get is the feedback from the buyer who received the item while the system still shows "Label created".
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Question: I haven't gotten a single email from you. Why?
Short Answer: Looks like my emails are not getting through.
Full Answer: Check your spam box and also make sure that your inbox is not full. Dear AOL users, AOL blocks our emails as spam and is rather relentless about it. If you are not getting emails from us, please let us know.
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Question: I live outside the USA; will I have to pay a tax or tariff when it arrives?
Short Answer: You might.
Full Answer: Some countries charge tariffs or taxes on imported items, and some are particularly harsh on tobacco smoking supplies. We've shipped hundreds of orders to some of these countries, and have received just a few messages saying that their orders were delivered with a tariff charge. We suspect that only a small percentage ever get assed these taxes, but it could happen to your order. Note that you are responsible for these charges, so know the risks when you place your order.
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